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Website configuration does not recognize the new IP address

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 740 Votes: 0 Revisions: 8

Issue

The following error message appears when running the Configuration Wizard after changing the IP address of the web server.

Could not connect to net.tcp://claynms005:17777/SolarWinds/InformationService/Orion/certificate.

A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host failed to respond xxx.xxx.xx.xx:17777.


Note: xxx.xxx.xxx.xx:1777 refers to the old IP address.

Cause

The host file does not have the updated IP address and host name.
 

Resolution

Edit the host file.

1. Go to C:\Windows\system32\drivers\etc\host.

2. Open the host file with a text editor.

    The following example shows that the third line (without the #) contains the IP address and the associated server name information:

    #       127.0.0.1     localhost

    #       ::1        localhost

            10.160.2.151    sup-cor-rcas-01

    In this case, the new IP address is 10.160.2.151 and the server name is sup-cor-rcas-01.

3. Open the IIS Manager and click the expansion icon + to expand your choices. 

6079 - screenshot -001.jpg

4. Click Internet Information Services, and search for the first inner window and then click the expansion icon +.

5. Check the list and confirm that the server name is listed. Click the expansion icon + and the sites.

6. Click the SolarWinds website, and then select Bindings from the right-hand window.

6079 - screenshot -002.jpg 

7. If this indicates the IP address of the server, select the row and select the Edit Bindings.

6079 - screenshot -003.jpg 

8. Change the IP address to all those unassigned.

6079 - screenshot -004.jpg 

9. Open the database.

10. Check and confirm that the new IP address exists in the following tables:

    Engines ;'

    Note: The Websites tables should have the server name and the IP or all unassigned depending on the IIS.

11. Run the Configuration Wizard and select - Services, Database and Website.


Applies to: NPM v10.7

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Interspire author is Paul Cardenas
Posted 19:30, 14 Aug 2015
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Last modified
06:02, 23 Jun 2016

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