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Home > Success Center > Network Performance Monitor (NPM) > Virtualization Host does not display data

Virtualization Host does not display data

Updated  October 4, 2016

Overview

The following error occurs in the VIM logs for Jobs Collector: 

ERROR Solarwinds.VIMPollers.VMware.VMwareService.VIM25.VMwareVIM25Poller - VMware Job Polling node <IP> - can't get performance counters. All values set to zero. 

 

This describes an issue were host in Virtualization no longer display data in the charts like so:

 

 

 

Environment

NPM version 12

 

Cause 

In vSphere 5.5 update 2d and later and vSphere 6.0, a limit is set to the number of entities that are included in a database query. The limit protects the vCenter Server database from receiving large queries.

Resolution

  1. Upgrade to the latest version of vSpgere as this should be address. 
  2. If this does not resolve the issue there is a knowledge base article at kb.vmware.com. (© 2016<VMware>, available at <www.vmware.com>, obtained on October 4, 2016). 
  3. Search terms for the article: Performance charts are empty and displays the error: Request processing is restricted by administrator (2107096)

 

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Last modified
23:59, 3 Oct 2016

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