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Home > Success Center > Network Performance Monitor (NPM) > Virtualization Host does not display data

Virtualization Host does not display data

Updated  October 4, 2016


The following error occurs in the VIM logs for Jobs Collector: 

ERROR Solarwinds.VIMPollers.VMware.VMwareService.VIM25.VMwareVIM25Poller - VMware Job Polling node <IP> - can't get performance counters. All values set to zero. 


This describes an issue were host in Virtualization no longer display data in the charts like so:





NPM version 12



In vSphere 5.5 update 2d and later and vSphere 6.0, a limit is set to the number of entities that are included in a database query. The limit protects the vCenter Server database from receiving large queries.


  1. Upgrade to the latest version of vSpgere as this should be address. 
  2. If this does not resolve the issue there is a knowledge base article at (© 2016<VMware>, available at <>, obtained on October 4, 2016). 
  3. Search terms for the article: Performance charts are empty and displays the error: Request processing is restricted by administrator (2107096)


Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.




Last modified
23:59, 3 Oct 2016