Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Using the improved standalone installer for product upgrades and installations

Using the improved standalone installer for product upgrades and installations

Created by Lori Krell_ret, last modified by Su-Lyn Rosenberry on Sep 22, 2017

Views: 748 Votes: 0 Revisions: 29

Last Updated: September 20, 2017

 

Supported products: NPM 12.0 - 12.0.1, SAM 6.2.4 - 6.3

 

If you have SolarWinds Network Performance Monitor 12.0 or later, use the SolarWinds Orion Installer to install or upgrade one or more Orion Platform products simultaneously.

 

NPM 12.0 - 12.0.1 and SAM 6.2.4 -6.3 installers include improved options that test your environment, detect product compatibility, and provide an upgrade path if needed. If you run the installer on a networked system, it is automatically updated with the latest environment and product tests available.

 

Note: You can reopen this installer to run tests again, making sure all changes and product versions are correct.

 

Upgrade steps with the standalone installer

You can use these steps as part of your upgrade when using the improved standalone installer.

1. Download the installation file Download and run the NPM 12.0 - 12.0.1 or SAM 6.2.4 - 6.3 installer from the Customer Portal. Save the file to your servers.
2. Run the installer

The installer tests your environment, locates all pollers, and detects all currently installed Orion products and versions. Respond to prompts regarding your environment and review the EULA agreement.

3. Resolve any hardware or software requirements

If your environment does not meet the minimum Orion requirements for software, hardware, and SQL database, messages display the listed issue and a knowledge base article link. You must resolve these issues and run the installer again to continue installing.

4. Complete products upgrades for compatibility

If you need to install additional product upgrades, the installer displays your upgrade path with links to installation files and release notes. The steps also include every detected poller in order in your environment.

Complete these upgrades following the upgrade path on the main poller, each additional poller, and each additional web server.

Note: You can also export the upgrade path steps to a text file including the steps in a list with links to the installation files.

As you complete upgrades, you may need to reboot your system. Relaunch the standalone installer to test your environment and update remaining steps. As new versions are available, the upgrade path displays new steps with links.

5. Upgrade your product

If you do not need to install additional upgrades, the latest software is installed.

Complete the Configuration Wizard.

6. Start services Start services in the Orion Service Manager on the main polling engine, all additional polling engines, and all web servers.

After the upgrade

Check the upgrade guide for further instructions and troubleshooting: NPM | SAM | multiple products upgrade guide.

 

Last modified
10:13, 22 Sep 2017

Tags

Classifications

Public