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Home > Success Center > Network Performance Monitor (NPM) > Usernames with special characters

Usernames with special characters

Created by John Wallace, last modified by MindTouch on Jun 23, 2016

Views: 5 Votes: 0 Revisions: 4

Overview

Unable to edit any user accounts and is getting the following request timeout error:

Unexpected Website Error

Object reference not set to an instance of an object

Environment

NPM v11.5

Cause 

The username contains a special character (for example, an octothorpe #) to move the user to the top and indicate it as admin.

Unexpected Website Error
Object reference not set to an instance of an object
URL: http://sw.na.corp.le:80/Orion/Admin/...?AccountID=NA\
Referrer: http://sw.na.corp.le:80/Orion/Admin/...?AccountID=NA\
Message: Object reference not set to an instance of an object.
ErrorSite: App_Web.Orion_Admin_EditLimitation.OnInit
ErrorType: System.NullReferenceException
Stack: 
at Orion_Admin_EditLimitation.OnInit(EventArgs e)
at System.Web.UI.Control.InitRecursive(Control namingContainer)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Resolution

Remove any special characters from the username.

 

Last modified
23:58, 22 Jun 2016

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Public