Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Usernames with special characters

Usernames with special characters

Created by John Wallace, last modified by MindTouch on Jun 23, 2016

Views: 16 Votes: 0 Revisions: 4

Overview

Unable to edit any user accounts and is getting the following request timeout error:

Unexpected Website Error

Object reference not set to an instance of an object

Environment

NPM v11.5

Cause 

The username contains a special character (for example, an octothorpe #) to move the user to the top and indicate it as admin.

Unexpected Website Error
Object reference not set to an instance of an object
URL: http://sw.na.corp.le:80/Orion/Admin/...?AccountID=NA\
Referrer: http://sw.na.corp.le:80/Orion/Admin/...?AccountID=NA\
Message: Object reference not set to an instance of an object.
ErrorSite: App_Web.Orion_Admin_EditLimitation.OnInit
ErrorType: System.NullReferenceException
Stack: 
at Orion_Admin_EditLimitation.OnInit(EventArgs e)
at System.Web.UI.Control.InitRecursive(Control namingContainer)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Resolution

Remove any special characters from the username.

 

Last modified
23:58, 22 Jun 2016

Tags

Classifications

Public