Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Network Performance Monitor (NPM) > Upgrading to NPM 12 from NPM 10.3 and earlier

Upgrading to NPM 12 from NPM 10.3 and earlier

Updated 9-22-2016

Overview

For NPM 10.3 and earlier customers, to upgrade to NPM 12 we recommend a fresh installation of NPM 12. Download and install NPM 12 from the Customer Portal, deactivate your previous installation, and then apply your license to the NPM 12 installation. This article walks through all of the steps.


No data is migrated from your previous installation. You must use a new SQL instance.

 

Environment

  • NPM 10.3 or earlier

Detail

SolarWinds provides a 30-day, full-feature evaluation license. Use this license when installing NPM 12.x, and use the evaluation period to reference your 10.3 or earlier installation. Deactivate you previous installation, and then activate your NPM 12.x installation.

 

The following sections provide instructions on how to install, deactivate, and activate.

Download and install NPM 12.x

We recommend installing on a new computer because of the system requirement changes between earlier versions of the software and NPM 12.x.

  1. Visit the Customer Portal.
  2. Open License Management, select My Downloads.
  3. Select and download the NPM 12.
  4. Run the NPM 12 installer.
  5. Choose the evaluation license when prompted. 

Use the 30-day evaluation license on the NPM 12.x installation to use both installations concurrently for the evaluation period.

For details on the improved NPM 12 installer, see this article. You may also want to review the release notes.

Deactivate your previous installation

Either during the 30-day evaluation period on your NPM 12.x installation or when the evaluation license expires, use the License Manager to deactivate your 10.3 or earlier installation.

  1. Log in to the computer where the licensed SolarWinds product is installed.
  2. Start the License Manager in the SolarWinds program folder.
  3. Select Network Performance Monitor, and click Deactivate.
  4. Complete the deactivation wizard.

Immediately activate your NPM 12.x installation.

For more details on moving your license, including offline deactivation, see this article

Activate your NPM 12.0 installation

Use the License Manager to activate your NPM 12.0 installation.

  1. Log in to the computer with your NPM 12.0 installation.
  2. Start the License Manager in the SolarWinds program folder.
  3. Select Network Performance Monitor, and click Activate.
  4. When asked to specify your licenses, provide the information. The license you deactivated earlier is assigned to the new installation.

For more details on moving your license, including offline activation, see this article

Activate your NPM 12.0.1 and later installation

Use the web-based License Manager to activate your NPM 12.0.1 or later installation.

  1. Log in to the Orion Web Console as an administrator.
  2. Click Settings > All Settings > License Manager.
  3. Click Activate next to Network Performance Monitor.
  4. Enter your license key, and provide your registration details.
  5. Click Activate again.

For more details on using the web-based License Manager, see this article.

Contact Customer Service

If you have issues deactivating or reactivating your license, contact Customer Service. Customer Service can deactivate your previous version (NPM 10.3 or earlier).

 

 

 

Last modified

Tags

Classifications

Public