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The following license error appears on the Orion Web Console after migrating the server using cloning and upgrading the version:
There was an error retrieving data from SolarWinds Information Service
RunQuery failed, check fault information.
The following message also appears in the information log:
2015-12-22 16:13:52,270 [39] ERROR SolarWinds.Orion.Core.Common.Licensing.ModuleLicenseInfoProvider - SolarWinds.RecommendationEngine.BusinessLayer.CriteriaValidators.SWQLCriteriaValidator.IsValid() Unable to load Liceses. SolarWinds.Licensing.Framework.SolarWindsLicensingException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object.
All NPM versions
This occurs when there is a license type mismatch.