Submit a ticketCall us

AnnouncementsWeb Help Desk Integrations eCourse

Looking to reduce response times? Sign up for our eCourse to learn how integrating Web Help Desk with Dameware Remote Support, Network Configuration Manager, Network Performance Monitor, and Server & Application Monitor can improve communication efficiencies.

Register here.

Home > Success Center > Network Performance Monitor (NPM) > Unknown Host VM nodes on Orion Virtualization summary

Unknown Host VM nodes on Orion Virtualization summary

Created by Roger Lofamia, last modified by MindTouch on Jun 23, 2016

Views: 1,523 Votes: 3 Revisions: 9

Overview

 

Orion Virtualization summary is showing host VM nodes in 'Unknown' (in italic and transparent font) status.

 

edited screenshot.jpg

 

  • Re-integrating VMAN to the Orion server does not resolve the issue.
  • Disabling VMAN integration and deleting the stale (NULL) records on the VIM_Hosts table then re-integrating VMAN does not resolve the issue.

Environment

NPM 11.5.2 with VMAN 6.3 integrated.

Cause 

Unknown

Resolution

To resolve this issue, disable VMAN integration.

On VMAN:

  1. On system maintenance, run Trends, Depletions, Clear Job Trackers, and Rebuild Indexes.

On Orion server:

  1. Check VIM_Hosts table for records with all fields having NULL values. Delete the records.
  2. Run Database maintenance.
  3. Re-integrate VMAN to the Orion server.
  4. Verify if the Unknown VM host's is gone from the virtualization summary page.

 

 

 

Last modified

Tags

Classifications

Public