Submit a ticketCall us

ebook60.pngHow to be a Cisco® ASA ace

Our eBook, Thou Shalt Not Pass…I Think?! can help you overcome the challenges of monitoring and managing Cisco ASA firewalls. This eBook is a great read if you’ve been frustrated with monitoring firewalls, managing ACL configs, and troubleshooting VPN connections.

Get your free eBook.

Home > Success Center > Network Performance Monitor (NPM) > Unexpected Website error: Cannot load discovery configuration

Unexpected Website error: Cannot load discovery configuration

Updated May 24, 2017

Overview

The following error occurs after upgrading the SolarWinds software or after installing a hotfix:

Unexpected Website Error:

Cannot load discovery configuration

 

The following error is seen from the CoreBusinessLayer.log:

ERROR SolarWinds.Orion.Core.BusinessLayer.CoreBusinessLayerService - (null)  Unhandled exception occured when rescheduling discovery jobs
System.IO.IOException: Unable to locate assembly file [C:\Program Files (x86)\SolarWinds\Orion\Wireless\SolarWinds.Wireless.DiscoveryPlugin.dll]
   at SolarWinds.Orion.Discovery.Framework.Pluggability.DiscoveryPluginFactory.GetPlugins(IList`1 pluginInfos, String pluginsPath, Boolean relaxed)
   at SolarWinds.Orion.Discovery.Framework.Pluggability.DiscoveryPluginFactory.GetPlugins(IList`1 pluginInfos)
   at SolarWinds.Orion.Core.Discovery.DiscoveryHelper.GetOrderedDiscoveryPluginsReal()
   at SolarWinds.Orion.Core.Discovery.DiscoveryHelper.GetOrderedDiscoveryPlugins()
   at SolarWinds.Orion.Core.Discovery.DAL.DiscoveryProfileDAL.GetDiscoveryConfiguration(Int32 profileID)
   at SolarWinds.Orion.Core.BusinessLayer.CoreBusinessLayerService.UpdateSelectedDiscoveryJobs(List`1 profileIdsFilter, Boolean onlyforCurrentEngine)

Environment

  • All NPM versions
  • All Orion Platform products 

Cause 

The error is caused by any of the following:

  • A wireless folder that is not populated with all the required DLL files during the initial installation or upgrade process
  • Antivirus or permission issues

Resolution

  1. Stop all Orion services. 
  2. Copy the contents from a working C:\Program Files (x86)\SolarWinds\Orion\Wireless\folder or from an additional polling engine, to your non-working C:\Program Files (x86)\SolarWinds\Orion\ polling engine.
    Note: Unblock the files if you are copying from another machine. Windows will block them by default for security purposes.
  3. Restart all Orion services.
  4. Browse to your Discovery profiles again to confirm that the issue has been resolved. 

 

 

 

 

Last modified

Tags

Classifications

Public