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Home > Success Center > Network Performance Monitor (NPM) > Unexpected Website Error cannot find the x.509 certificate using the following criteria

Unexpected Website Error cannot find the x.509 certificate using the following criteria

Created by Malik Haider, last modified by Erin Stenzel on Jun 29, 2016

Views: 270 Votes: 1 Revisions: 6

Updated June 22, 2016

Overview

This article provides brief information and steps to resolve the following error:

Unexpected Website Error cannot find the x.509 certificate using the following criteria : StoreName 'My:StoreLocation lLocalMachine' FindType FindBySubjectName: FindValue 'SolarWinds-Orion' 

 

Environment

NPM 11.0 or later

 

Cause 

For some reason the Certificate was removed during troubleshooting the other issues with SWIS crashing.

Make sure you are able to see the SolarWinds-Orion certificate on the primary server as below. 

Start > MMC > File > Add / Remove > Add Certificate > Local Computer.

 

 

 

 

Resolution

 

Re-create the Solarwinds-Orion Certificate do the steps below,

  1. Run mmc (e.g. from the Start menu).
  2. File menu > Add/Remove Snap-in.
  3. Select "Certificates" in left pane and then click Add.
  4. Select "Computer Account" (for LocalMachine) then click Next, and then Finish.
  5. Select the Solarwinds-Orion certificate and export it and the private key just in case you need it, after that delete the Solarwinds-Orion certificate. I would not recommend removing any other Cerfiticate as it can cause issues.
  6. Run the configuration wizard selecting only services, and run through and it will recreate the Solarwinds-Orion certificate.
  7. Go to path c:\ProgramData\Microsoft\Crypto\RSA\.
  8. Add a permission for "Everyone".
  9. Give full permission to "Everyone" on all the folders inside RSA folder.
  10. Ask the client to run Configuration Wizard.
  11. Choose Services and run the Configuration Wizard till complete.

 

 

 

 

Last modified
15:00, 29 Jun 2016

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