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Unable to view Node Details page

Updated: January 9, 2018

Overview

When trying to view the Node Details page, an error occurs.

In the logs, you can find error messages that the client's time zone and the SWIS time zone are not the same.

 

OrionWeb.log (C:\ProgramData\SolarWinds\Logs\Orion)

2018-01-04 08:17:58,647 [112] (2) ERROR ASP.global_asax - (null)  Application_Error: Inner exception
SolarWinds.Orion.Web.InformationService.SwisQueryException: Error: A query to the SolarWinds Information Service failed. ---> System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: RunQuery failed, check fault information.
Client's time zone and SWIS time zone has to be the same. Client time zone: Eastern Standard Time ; SWIS time zone: Central Standard Time
   at SolarWinds.InformationService.InformationServiceClient.InformationServiceCommand.CreateFaultException(Message message)
   at SolarWinds.InformationService.InformationServiceClient.InformationServiceCommand.HandleQueryResponse(Message message)

 

 

SWISv3.log (C:|ProgramData\SolarWinds\Information Service\v3)

2018-01-04 08:17:34,085 [84] ERROR SolarWinds.InformationService.Core.InformationService - w3wp| /LM/W3SVC/2/ROOT-1-131595452921720792| SolarWinds.Netflow.Web.Reporting.SWISHelper.Query()| /Orion/NetPerfMon/NodeDetails.aspx?NetObject=N:250 (null)  Exception caught in method SolarWinds.InformationService.Core.InformationService.RunQuery
System.InvalidTimeZoneException: Client's time zone and SWIS time zone has to be the same. Client time zone: Eastern Standard Time ; SWIS time zone: Central Standard Time
   at SolarWinds.Data.Providers.NetFlow.CustomEntities.TimePeriodCalculatorEntity.GetDataInternal(CustomEntityInfo entity)
   at SolarWinds.Data.Providers.NetFlow.CustomEntities.Base.CustomEntityBase.GetData(CustomEntityInfo ent)
   at SolarWinds.Data.Providers.NetFlow.NetFlowCustomEntitiesProvider.CreateRelation(IStorageEntityReference entityRef, IEnumerable`1 properties)
   at SolarWinds.Data.Query.PhysicalQueryPlan.ProviderScanOp.<GetEnumeratorInternal>d__5.MoveNext()
   at SolarWinds.Data.Query.PhysicalQueryPlan.ProjectOp.<GetEnumeratorInternal>d__7.MoveNext()
   at SolarWinds.Data.Query.PhysicalQueryPlan.PhysicalQueryPlan.<GetEnumerator>d__4.MoveNext()
   at SolarWinds.InformationService.Serialization.XmlResponseSerializer..ctor(IQueryResultReader reader, Boolean includeQueryPlan, IQueryStatisticsContext statistics, I18n i18N)

 

Environment

  • All versions of NPM

Cause

The time zone set on the client is different from the SWIS time zone.

Resolution

Set the date, time and time zone on your server to correspond with the SWIS time zone.

To find out the time zone to set, contact your database administrator.

  1. From the Start screen of the MultiPoint Server computer, open Control Panel.
  2. Under Clock, Language, and Region, click Set the time and date.
  3. On the Date and Time tab, verify the date and time. If they are not correct, click Change date and time, update the date and time, and then click OK.
  4. Under Time zone, verify the time zone. If it is not correct, click Change time zone, select the correct time zone, and then click OK.
  5. Click OK again to save your settings and close the dialog box.
  6. Restart all services using the Orion Service Manager.

The Node Details page now displays without issues.

TimeZone.png

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

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