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Home > Success Center > Network Performance Monitor (NPM) > Unable to upgrade NPM after uninstalling SRM Evaluation

Unable to upgrade NPM after uninstalling SRM Evaluation

Updated June 13, 2016

Overview

This article addresses the issue where NPM cannot be upgraded after uninstalling the SRM Evaluation version but is still detected as installed.

Environment

  • All NPM versions
  • All SAM versions
  • All SRM versions

Resolution

  1. Verify if Storage Resource Monitor is visible in Windows Programs and Applications.
  2. If SRM appears, uninstall the program Otherwise, go to the registry HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SolarWinds\Orion\SRM
  3. Create a backup of the SRM folder.
  4. Delete all contents under SRM.
  5. Rerun the installer.

 

 

 

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