Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Network Performance Monitor (NPM) > Unable to uninstall additional polling engine

Unable to uninstall additional polling engine

Created by Brian Collins, last modified by MindTouch on Jun 23, 2016

Views: 836 Votes: 0 Revisions: 3

Overview

This article describes the issue when updating the additional polling engine and it fails with the following error message: 

The feature you are trying to use is on a network resource that is unavailable.
 

Environment

NPM version 11.x

Cause 

The specific cause is unknown but it is most likely that the issue is due to lack of drive space. 

Resolution

  1. Download the installed version of NPM Additional Poller.
  2. Run installer but don't install.
  3. Inside %temp% locate CoreInstaller.msi, kill task installer process leaving .msi on file system.
  4. Right-click on CoreInstaller.msi, and then select uninstall.

 

Last modified

Tags

Classifications

Public