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Home > Success Center > Network Performance Monitor (NPM) > Unable to see interface traffic for serial interface on Cisco 1900 series routers

Unable to see interface traffic for serial interface on Cisco 1900 series routers

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 18 Votes: 0 Revisions: 8

Issue:
Unable to get interface statistics on serial interfaces on Cisco 1900 Series Routers. All the nodes are shown zeroes across the board. 


Cause:
The Allow 64 bit counters option was selected in polling methods which is not supported for Cisco 1900 series routers.

Resolution:

1. Click Start > Orion Web Console > Node > Node Details Page 
2. Click Edit node
3. Navigate to Polling Method

5286 - 1.png

4. Check the box next to Allow 64 bit counters
5. The polling method automatically switches to 32 bit counters
6. Click Submit 
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