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Home > Success Center > Network Performance Monitor (NPM) > Unable to retrieve the URL for scheduled PDF report

Unable to retrieve the URL for scheduled PDF report

Overview

This article provides brief information and steps to resolve the issue when you are unable to retrieve the URL for the Scheduled PDF Report due to following errors:

 

  • Core Business Layer Log Error:

ERROR SolarWinds.Orion.Core.Actions.Utility.WebPageFetcher - FAIL: Convertion failed. All workers are busy. Please increase HtmlToPdf.MaxConcurrentTaskCount.

 

  • Error:

ERROR SolarWinds.Orion.Core.Actions.Utility.WebPageFetcher - FAIL: EO.Pdf.HtmlToPdfException: Failed to convert Url 'http://SERVERNAME:80/Orion/Report.as...cae24cec7fa'.(404:The server has not found anything matching the requested URI

 

  • Error:

While running a report in report scheduler, it displays an error 'Unable to convert page to PDF'.

Environment

All NPM versions

Resolution

The following are steps to resolve each errors:

 

  • Core Business Layer Log Error:

ERROR SolarWinds.Orion.Core.Actions.Utility.WebPageFetcher - FAIL: Convertion failed. All workers are busy. Please increase HtmlToPdf.MaxConcurrentTaskCount.

 

  1. Using Windows Explorer, go to the Orion Programs folder.
    The default location is  \Program Files (x86)\SolarWinds\Orion\.

  2. Select the SolarWinds.Orion.Core.BusinessLayer.dll.config file and open it in a text editor. 
  3. Find the NavigationTimeout string, and change the value as shown below:
    <add key="NavigationTimeout" value="00:60:00" />

  4. Click Save.
  5. Click Start > All Programs > SolarWinds Orion > Advanced Features > Orion Service Manager.
  6. Select SolarWinds Orion Module Engine, and then click Restart.

 

  • Error:

ERROR SolarWinds.Orion.Core.Actions.Utility.WebPageFetcher - FAIL: EO.Pdf.HtmlToPdfException: Failed to convert Url 'http://SERVERNAME:80/Orion/Report.as...cae24cec7fa'.(404:The server has not found anything matching the requested URI

 

  1. Re-run the Configuration Wizard:
    a. Click Start.
    b. Enter Configuration Wizard in the Search box.
    c. Right-click and select Run as administrator.
  2. Select Website.
  3. Click Next until you reach the Website Configuration section. 
  4. Clear the Skip HTTP Binding box. 
  5. Select  All Unassigned from the drop down list. 
  6. Complete the Configuration Wizard. 

 

  • Error:

While running a report in report scheduler, it displays an error 'Unable to convert page to PDF'.

 

Change the domain user account to Orion local account in report scheduler

  1. Open Orion Web Console > Report > Click the 'Report / Or the target page to have in PDF format through email.
  2. Copy the URL.
  3. Start > All Programs > SolarWinds Orion > Alerting, Reporting and Mapping > Report Scheduler.
  4. Click Add to create a New Report Scheduler Task.
  5. Name the Task, and then click Continue.
  6. Paste the URL in Add a link to a Web Report or Page field.
    Note: You must use Orion Individual Account (NOT DOMAIN) when creating the Report Scheduler Task.
    Also change the format of the login for this account from Domain\Username to Username@Domain so that the reports runs correctly for this account and the PDF generation is successful.
  7. Continue and Complete the Task.
Last modified
23:52, 22 Jun 2016

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