Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Network Performance Monitor (NPM) > Unable to retrieve URL using Excel type

Unable to retrieve URL using Excel type

Created by Ian Rossiter, last modified by Rodim Suarez on Jun 19, 2017

Views: 473 Votes: 4 Revisions: 7

Updated June 20, 2017

Overview

The following error message is displayed in the email subject of a scheduled report exported to MS Excel:

Unable to retrieve URL using Excel type.

Environment

NPM 11.0 and later

Cause 

This error is caused by any of the following:

  • The URL cannot be retrieved because of incorrect binding settings for the website.
  • The report is exporting raw data from a chart or report.

Resolution

The URL cannot be retrieved because of incorrect binding settings for the website.

Solution 1:

  1. Go to IIS and change the bindings to All Unassigned. Refer to Add or Edit Site Binding Dialog Box (© 2017 Microsoft, available at https://technet.microsoft.com/, obtained on June 20, 2017.).
  2. Rerun the reports.

Solution 2:

  1. Check the expiration of the SSL certificates.

 

The report is exporting raw data from a chart or report.

Recreate or modify the chart or report and use Custom Table instead of Custom Report when exporting the raw data.

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Last modified

Tags

Classifications

Public