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Home > Success Center > Network Performance Monitor (NPM) > Unable to plot an access point to generate a heat map

Unable to plot an access point to generate a heat map

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 28 Votes: 0 Revisions: 8

Issue:

Access Points that were plotted on the map are not detected after Network Atlas was successfully installed and integrated to NPM v11.5. 
After plotting a node access point on the map, the following message appears asking for a node/s to be connected.

6282-001.jpg
 

Cause:

Node access points were added from the left navigation and not from the actual access points.
 

Resolution:

  1. Remove all nodes from the map.
  2. On the left panel, look for the controller node for the access points. 
  3. Use the + icon to expand the objects under controller node. 
  4. The access points are seen under Wireless Access Points. 
  5. Drag the access points to the map. 

Applies to: NPM v11.5
Last modified
23:52, 22 Jun 2016

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