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Home > Success Center > Network Performance Monitor (NPM) > Unable to manage alerts in the Web Console

Unable to manage alerts in the Web Console

Updated August 29, 2017

Overview

Some users are not able to manage alerts in the web console. The page is blank.

 

Environment

  • Orion Platform 2016.1
  • Orion Platform 2016.2

Cause 

This can occur when there are Action Assignments for non-existing actions.

 

Similar error to the following located in the Orionweb.log:

ERROR NewAlertingService - (null)  Failed to retrieve alerts.
System.InvalidCastException: Cannot cast DBNull.Value to type 'System.Int32'. Please use a nullable type.
   at System.Data.DataRowExtensions.UnboxT`1.ValueField(Object value)
   at System.Data.DataRowExtensions.Field[T](DataRow row, String columnName)
   at NewAlertingService.<>c.<GetAlerts>b__4_9(DataRow x)
   at System.Linq.Enumerable.WhereSelectListIterator`2.MoveNext()
   at System.String.Join[T](String separator, IEnumerable`1 values)
   at NewAlertingService.GetAlerts(String property, String type, String value, String search)

Resolution

  1. Back up the ActionsAssignments DB table with data to avoid any risks.
  2. Run the following query which should delete obsolete action assignments:
DELETE FROM ActionsAssignments WHERE ActionID NOT IN (SELECT ActionID FROM Actions)
 

 

Last modified
09:37, 29 Aug 2017

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