Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Network Performance Monitor (NPM) > Unable to load some maps in the Web Console

Unable to load some maps in the Web Console

Updated September 14, 2016


Maps can fail, take a long time or time out when loading in Network Atlas. The following error occurs in 


2256-11-15 12:12:17,218 [27] ERROR SolarWinds.InformationService.Core.InformationService - (null) Exception caught in method SolarWinds.InformationService.Core.InformationService.Query
System.Data.SqlClient.SqlException (0x80131904): Divide by zero error encountered.


NPM 12 and earlier


Some interfaces in the map have invalid values for status or statistic polling.


1. Create a backup of the Orion database.

2. Run the following queries against the Orion database:

UPDATE [dbo].[Interfaces] SET [PollInterval]=120 WHERE [PollInterval]=0
UPDATE [dbo].[Interfaces] SET [StatCollection]=15 WHERE [StatCollection]=0

3. Verify the issue is cleared by attempting to load the affected map again.




Last modified
19:19, 13 Sep 2016