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Unable to edit Report Writer Resources on web console

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  1. Cause:
  2. Resolution:
Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 1,337 Votes: 0 Revisions: 8

Unable to edit the report writer resources on the Web Console using an admin account. The following error is displayed in the logs:

2014-10-20 09:26:55,663 [65] WARN  SolarWinds.Orion.Common.SqlHelper 
    - SqlCommand.Connection should be null but is (Closed)
2014-10-20 09:27:41,574 [7] ERROR ASP.global_asax - 
    Application_Error(5f140c9266584421975c10c84a59c6f4) System.NullReferenceException: 
    Object reference not set to an instance of an object.

Cause:

The Web Console crashes and unable to edit the report writer resources as the linked report is faulty.

Resolution:

Identify the faulty reports and remove them from the Web Console:

  1. Go to the folder C:\inetpub\solarwinds\Orion\NetPerfMon\Resources\Reports\.
  2. Rename the existing file EditReport.aspx.cs as EditReport.aspx.cs_old.
  3. Move the renamed old backup file out of inetpub folder path.
  4. Copy the attached EditReport.aspx.cs file which contains reports logging with safety loading to the same Orion Reports folder.
  5. Edit the report writer resources on the Web Console that are not responding (or press refresh if the report resource is opened as a popup by pressing Ctrl+F5).
  6. View the Orionweb.log file that would lists the names of reports which are faulty and fails to load the web resources. 
  7. Go to Settings > Manage Reports > Select the Report, and then Click Delete to remove the faulty report from the Web Console.

     

 

Applies to:  NPM v11.0

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