Submit a ticketCall us

Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Unable to customize or modify views after NPM upgrade

Unable to customize or modify views after NPM upgrade

Table of contents
No headers
Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 43 Votes: 0 Revisions: 10

Issue:
After an NPM upgrade,  user is unable to customize, or modify views, as object reference is not set to an instance of an object.

Cause:
This issue occurs due to errors in the Web Resource Cache.

Resolution:
Rebuilding the web console to replace corrupted objects:
1. First run an iisreset on the SolarWinds server and then access the Add Resource page again.
2. Run the Orion Permissions Checker and verify correct permissions are applied. Repair, if necessary.
    Go to C:\Program Files (x86)\SolarWinds\Orion\OrionPermissionChecker.exe

3. Stop all Orion Services using Orion Service Manager How to Start/Stop Orion Services
4. Open C:\Inetpub and rename the Solarwinds folder to Solarwinds_OLD
6. Open IIS.
     Start > Run > inetmgr

7. Delete the Solarwinds Orion Website.

    Note: Please note that most of the Website settings are stored in the database. In deleting the website, you will not lose any data, except the custom logo.

8. Open the Orion Configuration Wizard. 
     Start > All Programs > SolarWinds Orion > Configuration and Auto-discovery > Configuration Wizard

9. Run the website portion of the Configuration Wizard. This will create a new website for you.

Applies to Version: NPM 10.5

Last modified

Tags

Classifications

Public