Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Network Performance Monitor (NPM) > Unable to convert a web page to PDF in Report Scheduler

Unable to convert a web page to PDF in Report Scheduler

Overview

The default timeout for completing the conversion of a web page to .pdf using Orion Report Scheduler with the Retrieve a Printable Version of this Page option enabled is three (3) minutes. Some larger reports may take a significant period of time to complete conversion, and in a default configuration, the following error displays if it takes longer than three (3) minutes to complete the conversion:

Unable to convert the Web Page to PDF
Error: Could not generate the PDF document. Could not render the url. Could not get image from url.Navigation timeout.

Environment

All Orion Core products released since Orion NPM 9.5.1 - no longer applies to NPM 12 and later.  If NPM 12 or later is needed, please use the following article:

 

Resolution

To configure the timeout for .pdf exports in Orion Report Scheduler:

  1. Open the .pdf export configuration file, ExportToPDFCmd.exe.config, in a text editor.
    Note: The default location of ExportToPDFCmd.exe.config is C:\Program Files (x86)\SolarWinds\Orion\.
  2. Locate the following lines in the <usersettings> section:
    <setting name="ConversionDelay" serializeas="String">
        <value>00:03:00</value>
    </setting>

    Note: Older versions of NPM may use setting name="NavigationTimeout".
  3. Edit <value>00:03:00</value> to an appropriate timeout, in HH:MM:SS format.
  4. Save ExportToPDFCmd.exe.config, and then restart Report Scheduler.



 

Last modified

Tags

Classifications

Public