Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Unable to convert a web page to PDF in Report Scheduler

Unable to convert a web page to PDF in Report Scheduler


The default timeout for completing the conversion of a web page to .pdf using Orion Report Scheduler with the Retrieve a Printable Version of this Page option enabled is three (3) minutes. Some larger reports may take a significant period of time to complete conversion, and in a default configuration, the following error displays if it takes longer than three (3) minutes to complete the conversion:

Unable to convert the Web Page to PDF
Error: Could not generate the PDF document. Could not render the url. Could not get image from url.Navigation timeout.


All Orion Core products released since Orion NPM 9.5.1 - no longer applies to NPM 12 and later.  If NPM 12 or later is needed, please use the following article:



To configure the timeout for .pdf exports in Orion Report Scheduler:

  1. Open the .pdf export configuration file, ExportToPDFCmd.exe.config, in a text editor.
    Note: The default location of ExportToPDFCmd.exe.config is C:\Program Files (x86)\SolarWinds\Orion\.
  2. Locate the following lines in the <usersettings> section:
    <setting name="ConversionDelay" serializeas="String">

    Note: Older versions of NPM may use setting name="NavigationTimeout".
  3. Edit <value>00:03:00</value> to an appropriate timeout, in HH:MM:SS format.
  4. Save ExportToPDFCmd.exe.config, and then restart Report Scheduler.


Last modified
10:03, 6 Jan 2017