Submit a ticketCall us

Looking to compare latest NPM features with previous versions of NPM?
The NPM new feature summary offers a comparison of new features and improvements offered with this release.

 

Home > Success Center > Network Performance Monitor (NPM) > Unable to browse MIB tree in the universal device poller tool

Unable to browse MIB tree in the universal device poller tool

Updated December 16, 2016

Overview

The following error occurs when attempting to browse the MIB tree in the Universal Device Poller (UnDP) tool.

Unable to browse MIB tree in the Universal Device Poller tool.

Environment

All NPM versions

Cause 

Corrupted MIBs database.

Resolution

Update the MIBs database.
After you update/replace your existing Mibs Database and you are still having issue open a ticket with Support.
 
Update the MIB database as indicated in the following procedure:
To download the updated MIB database:

  1. Browse to the SolarWinds Customer Portal.
  2. Provide your SolarWinds Customer ID and Password, and then click Log in.
  3. Click Helpful Links > Orion MIB Database.
    Note: The Orion MIB Database (MIBs.zip) should download automatically in your browser. Open your browser download folder to confirm download.
  4. Open the downloaded MIBs.zip archive, and then open readme.rtf.
  5. The SolarWinds MIB Database Update readme provides instructions for correctly updating the Orion MIB database on your SolarWinds server.
  6. Please create a backup of existing MIBs.cfg file before rewriting with the new one. 

 

Still have any questions or need assistance?

Please feel free to submit a new support ticket in relation to your question/error. Our support lines are available 24/7.

http://www.solarwinds.com/support/ticket

You can also contact the support by 24/7  phone support .

http://www.solarwinds.com/company/contact.aspx

 

 

 

Last modified
22:00, 27 Mar 2017

Tags

Classifications

Public