Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Unable to add or edit node

Unable to add or edit node

Created by Jane Baylon, last modified by Jane Baylon on Mar 22, 2017

Views: 85 Votes: 7 Revisions: 6

Overview

Customer is unable to add/edit node due to VIM error shown below:

SolarWinds.VIM.Common.BusinessLayerProxyBase`2 - An error occured when connecting to the communication channel.
ERROR SolarWinds.VIM.Web.VimProfile - Unable to load VIM user properties from database.
System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.ServiceModel.CommunicationException: The socket connection was aborted. This could be caused by an error processing your message or a receive timeout being exceeded by the remote host, or an underlying network resource issue. Local socket timeout was '00:01:00'. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host
   at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
   at System.ServiceModel.Channels.SocketConnection.ReadCore(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout, Boolean closing)


 

Environment

Orion Core products 2015.x.x and UP

Cause 

It is caused by missing plugin for the  VC++ 2013 Redistributable, both 32 bit and 64 bit from the Orion server

 

Resolution

Please note that the following files must exist in the SolarWinds server:

    C:\Windows\SysWOW64\msvcp120.dll
    C:\Windows\SysWOW64\msvcp120_clr0400.dll
    C:\Windows\SysWOW64\msvcr120.dll
    C:\Windows\SysWOW64\msvcr120_clr0400.dll
 

 

You will need to download and install manually both x86 and x64 bit versions of Visual C++ Redistributable for Visual Studio 2012 and Visual C++ Redistributable Packages for Visual Studio 2013 here:
https://support.microsoft.com/en-us/kb/2977003 

Kindly try the following steps:
Note: Disable or stop any antivirus or scanning software before proceeding with the following steps:

1.    Log into the Orion server as a Local Administrator.
2.    Install the latest VC++ 2013 Redistributable using the link mentioned above
Note: Both 32 bit and 64 bit are needed 
3.    Restart Orion Services
4.    Open WebConsole and then verify if the Add Node page loads without any error.

 

 

 

 

Last modified
16:42, 22 Mar 2017

Tags

Classifications

Public