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Home > Success Center > Network Performance Monitor (NPM) > Unable to add node on the Orion Web Console

Unable to add node on the Orion Web Console

Created by Norbert Skurzewski, last modified by MindTouch on Jun 23, 2016

Views: 2,600 Votes: 0 Revisions: 4

Overview

There web crashes or there are errors when trying to add a node on the Orion Web Console.

Environment

NPM 11.5.3 and previous versions

Cause 

The subscriptions are causing the Information Service to not work correctly and cause issues.

Resolution

  1. Recreate the issue.
  2. Go to C:\ProgramData\Solarwinds\Logs\Orion.
  3. Check the OrionWeb log, if you see the last error being asp.global_asax in the log, check the Information Service (C:\ProgramData\Solarwinds\InformationService\v3.0).
  4. If you see any errors with regards to subscriptions, clear the subscriptions table in the database - Clearing Information Service Subscriptions.
  5. Start the services.

 

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