The status of all UCS HWH sensors show as Undefined, and then eventually Unknown when enabled.
NPM version 11.5.2
The issue is caused by slow communication to the devices.
Note: Create a backup of your files prior to making the following changes.
Increase the timeout value for the HWH Job:
1. Go to C:\Program Files (x86)\SolarWinds\Orion\HardwareHealth\.
2. Edit SolarWinds.HardwareHealth.Collector.dll.config by changing the following line:
<add key="HardwareHealthJobTimeout" value="0:20:00" />
Note: 0:20:00 represents 20 minutes. Change it to a higher value, for example to 30 minutes.
3. Save the file.
4. Restart the service.