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Home > Success Center > Network Performance Monitor (NPM) > Turn off automatic root certificates update

Turn off automatic root certificates update

Updated March 8th, 2017

Overview

Orion Web Console is running slow when you access a device. There might also be delays when you try to connect through the web pages on the SolarWinds server.

Cause

This issue happens when the Automatic Root Certificates Update component is disabled.

The Automatic Root Certificates Update component automatically checks the list of trusted authorities on the Microsoft Windows Update Website.

There is a list of trusted root certification authorities (CAs) stored on the local computer. When an application is presented with a certificate issued by a CA, it checks the local copy of the trusted root CA list.

  • If the certificate is not in the list, the Automatic Root Certificates Update component contacts the Microsoft Windows Update Web site to see if an update is available.
  • If the CA has been added to the Microsoft list of trusted CAs, its certificate is added to the trusted certificate store on the computer. To perform this procedure, you must be a member of the local Administrators group, or you must have been delegated the appropriate authority.

Environment

NPM 10.7 and later

Resolution

  1. Click Start, and then click Run.
  2. Type gpedit.msc, and click OK. The Local Group Policy Editor opens.
    If the User Account Control (UAC) dialog box opens, confirm that it displays the correct action and click Continue.
  3. Expand Computer Configuration > Administrative Templates > System > Internet Communication Management and click Internet Communication Settings.
  4. In the Internet Communication Settings page, double-click Turn off Automatic Root Certificates Update.
  5. Click Enabled, and then click OK.
  6. Close the Local Group Policy Editor dialog box. 

 

You can use Group Policy to set policy settings that apply across a given site, domain, or organizational unit in Active Directory Domain Services.

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