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Home > Success Center > Network Performance Monitor (NPM) > Triggered alerts are not sending emails

Triggered alerts are not sending emails

Created by Dennis Harnett, last modified by Marc.Fobair on Dec 13, 2017

Views: 2,501 Votes: 2 Revisions: 6

Overview

An alert has triggered and is shown in the event log but no email notification(s) sent. Alert service log shows the following SMTP connection error:
exception stack: --> The transport failed to connect to the server

Environment

All Orion Platform versions

Cause 

Orion cannot establish connection to the SMTP server.

Resolution

  1. Test SMTP connection using following tool: (From the Solarwinds Orion Main Poller Server)
    C:\Program Files (x86)\SolarWinds\Common\SWEmailNotify.exe
  2. If you are getting the following error, investigate the connection between the Orion and the SMTP server:
    connection forcible refused

 

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