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Home > Success Center > Network Performance Monitor (NPM) > Trend Micro antivirus causes communication issue with Solarwinds products

Trend Micro antivirus causes communication issue with Solarwinds products

Created by Michael Almadova, last modified by MindTouch on Jun 23, 2016

Views: 543 Votes: 2 Revisions: 4

Overview

Trend Micro antivirus application is causing a communication issue with all SolarWinds products. When enabled with all exclusions in place, this will intermittently generate the following error when clicking on any part of the Web Console:

There was no endpoint listening at net.tcp://orion/core/businesslayer 

Environment

All SolarWinds products

Cause 

Trend Micro is not respecting the exclusions for Solarwinds directories. 

Resolution

  1. Disable Trend Micro on the server. 
  2. Open a case with Trend Micro for further investigation. 

 

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