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Home > Success Center > Network Performance Monitor (NPM) > Time outs when clicking Configure this resource in the Custom Object Resource window

Time outs when clicking Configure this resource in the Custom Object Resource window

Updated February 24, 2017

Overview

Timeouts occur when editing a Custom Object Resource using the Configure this resource button and any of its subsequent options such as Choose an Object Type, Selecting an object (such as a group, etc.).

 

 

The following error is displayed:

Unexpected Website Error

Request timed out.

Environment

NPM versions 12.01 or later

Resolution

 

Extend timeout for edit page: 


1. Create a backup the web.config file within the website install folder. Usually this is found     in: C:\inetpub\Solarwinds\.
 2. Edit the web.config file and scroll down to the following block which already exists:


    <location path="Orion/Admin/Accounts/EditAccount.aspx">
        <system.web>
          <httpRuntime maxRequestLength="16096" executionTimeout="600" />
        </system.web>
      </location>

 

 3. Add the following underneath the above:


    <location path="Orion/NetPerfMon/Resources/EditCustomObjectResource.aspx">
        <system.web>
          <httpRuntime maxRequestLength="16096" executionTimeout="600" />
        </system.web>
      </location>

 


  4. Run an iisreset via the Command Prompt as administrator.

 

OR

 

Disable the pre-compiled website which should improve performance of this page: 

1. Find the ConfigurationWizard.exe.config file within the program install folder usually c:\Program Files (x86)\SolarWinds\Orion.

2. Edit this file and change this setting value from to: 
<add key="PrecompiledWebsiteDisabled" value="false" />
to:
 <add key="PrecompiledWebsiteDisabled" value="true" />

3. Run the configuration and re-configure website only. Note that re-configuring a website will revert changes within the web.config that was done before.

 

 

 

Last modified
05:07, 3 Aug 2017

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