Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Network Performance Monitor (NPM) > There was an error trying to export the page to PDF, please try again later

There was an error trying to export the page to PDF, please try again later

Created by Panagiotis.Pavlos.Michailidis, last modified by MindTouch on Jun 23, 2016

Views: 105 Votes: 0 Revisions: 6

Overview

The following error message occurs when trying to export the vital statistics of a device into a PDF file in NPM:

There was an error trying to export the page to PDF, please try again later.

The following error message is found in the log report:

ERROR ASP.orion_exporttopdf_aspx - Unable to convert html into PDF file.System.Exception: License '4189502131' is not valid for this build.

Environment

  • NPM 11.5.2

Cause 

The PDF conversion template file is corrupted.  

Resolution

Delete the PDF conversion template file ExportToPDF.aspx.cs, and then run the Configuration Wizard to re-build the file.

    1. Create a backup of the following file:
        c:\inetpub\SolarWinds\Orion\ExportToPDF.aspx.cs
    2. Move the backup file to a different location out of the Inetpub folder.
    3. Delete the original file from the Inetpub folder.
    4. Run the Configuration Wizard - Running Configuration Wizard and verify the PDF

 

 

 

 

Last modified

Tags

Classifications

Public