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Home > Success Center > Network Performance Monitor (NPM) > The license Store is inaccessible. Restore connectivity to Main Poller SDC-MONITOR in order to view or add licenses

The license Store is inaccessible. Restore connectivity to Main Poller SDC-MONITOR in order to view or add licenses

Updated March 13, 2017

Overview

The following error occurs when accessing the web-based License Manager through the Orion Web Console to Settings > License Details > License Manager:

The license Store is inaccessible. Restore connectivity to Main Poller SDC-MONITOR in order to view or add licenses.

Environment

NPM 12

Cause 

The error is caused when the licensing plugin is not started at the same time as most other Orion BL plugins. 

 

Resolution

Repair the SW Information Service.

 

 

Last modified
01:14, 27 Apr 2017

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