Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Network Performance Monitor (NPM) > The Web Console shows 500 error and displays a blank screen

The Web Console shows 500 error and displays a blank screen

Created by Con Finucane, last modified by MindTouch on Jun 23, 2016

Views: 22 Votes: 0 Revisions: 3

Overview

The NPM Web Console showing 500 error and a blank screen.

 

Error in the logs.

C:\ProgramData\SolarWinds\InformationService\v3.0\Orion.InformationService.log

Error: <WARN SolarWinds.Information.Service.Diagnostics.PerformanceCounters - Accessing raw value of counter failed
System.InvalidOperationException: The requested Performance Counter is not a custom counter, it has to be initialized as ReadOnly.
at System.Diagnostics.PerformanceCounter.InitializeImpl()
at System.Diagnostics.PerformanceCounter.get_RawValue()
at SolarWinds.Information.Service.Diagnostics.PerformanceCounters.GetPerformanceCounter(String category, String counterName, String instanceName, PerformanceCounterInstanceLifetime instanceLifetime)>

Environment

All NPM versions

Cause 

The SolarWinds information service is not starting due to problem loading the performance counters. This stops the website from loading.

Resolution

  1. Stop all Orion Services using Orion Service Manager.
  1. Rebuild Performance Counters
    1. Open the command prompt as administrator.
    2. Navigate to cd\windows\system32.
    3. Type lodctr /R and hit return.
  2. Start all Orion Services using Orion Service Manager.
Last modified

Tags

Classifications

Public