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Home > Success Center > Network Performance Monitor (NPM) > The SolarWinds Unmanaged Task Editor utility returns "There was a fatal error while reading..."

The SolarWinds Unmanaged Task Editor utility returns "There was a fatal error while reading..."

Created by John Salvani, last modified by MindTouch Content Copy on Nov 13, 2015

Views: 1,184 Votes: 0 Revisions: 5

Overview

In the Schedule Unmanaged Utility, the following error occurs when a user attempts to open the Unmanaged Task Editor:

There was a fatal error while reading Orion objects.
More details are available in a log file.
Restart the application after fixing the problem.

 

image2015-3-20 22-23-16.png

Environment

NPM 10.6

 

Cause 

The utility is not able to connect to the custom property table.

The UnManageUtility.log contains an entry similar to the following:

2015-03-17 12:32:51,552 [5] ERROR SWEventLogging - Unable to read from database.
System.ServiceModel.FaultException: Property (custom table name) not found on target of navigation property S.CustomProperties

Resolution

To resolve the issue, run the query below on the database manager or in SQL Management Studio:

DELETE FROM CustomPropertyMetadata WHERE Name in ('CRCAlignErrorsThisHour','CRCAlignErrorsToday','DuplexMode','LateCollisionsThisHour','LateCollisionsToday')

Where the following names are custom property names:

CRCAlignErrorsThisHour','CRCAlignErrorsToday

 

 

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