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Home > Success Center > Network Performance Monitor (NPM) > The SolarWinds Information Service is not responding to queries

The SolarWinds Information Service is not responding to queries

Created by Kate Asaff, last modified by MindTouch on Jun 23, 2016

Views: 3,968 Votes: 0 Revisions: 7

Overview

 

Error: <error> The SolarWinds Information Service is not responding to queries, so Orion may not work correctly.

Environment

NPM

SAM

NCM

NTA

SRM
EOC

IPAM

UDT

VNQM

 

Cause 

Information Service may not be running or may need to be repaired.

Resolution

  1. Make sure the SolarWinds Information Service is running.
  2. Restart the SolarWinds Information Service.
  3. Repair the SolarWinds Information Service:
    a) Go to C:\ProgramData\SolarWinds\Installers
    b) Find the Information Service .msi, right-click, and choose repair
    c) After the repair, make sure the service is running.

 

 

 

 

Last modified

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Public