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Home > Success Center > Network Performance Monitor (NPM) > The License Type is listed as Unknown (the license could not be loaded)

The License Type is listed as Unknown (the license could not be loaded)

Table of contents

Updated August 1, 2016


The License Type may be unknown when you click Start > Programs > SolarWinds Orion > License Product.



Any product running on Orion Platform 2016.2, such as:

  • NPM 12.0.1
  • SAM 6.3


When you click Start > Programs > SolarWinds Orion > License Product, the license type is as Unknown (could not be loaded).

This is expected when your system clock is set forward in time or when your evaluation has expired.


Resolution: If customer has new licenses or are showing licences activated for these servers then...

APE licensing issue:  *note: when deactivate / reactive licenses does not work by itself then continues with....
Complete a 'Reset Burn/Purify' process




Repair licensing by running Core installer repair.




Last modified
11:51, 12 Apr 2017