Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Network Performance Monitor (NPM) > The Installer detected incompatible Orion modules

The Installer detected incompatible Orion modules

Created by Daniel Polaske, last modified by Magdalena.Markova on Nov 28, 2017

Views: 1,516 Votes: 1 Revisions: 8

Updated July 20, 2016

Overview

When initiating the NPM 12 installer to upgrade your primary or additional polling engine, you may encounter the error:
The Installer detected incompatible Orion module(s): followed by a list of modules and This version of Orion supports the following versions of the Orion modules.

 

The following is an example message:

Environment

  • NPM 12.0.1 and earlier

Cause 

The installed modules need to be upgraded before NPM 12 can be installed.

If the installed modules are no longer licensed they need to be upgraded or uninstalled.

Resolution

  1. Review the detected incompatible modules, and uninstall them.
  2. Install compatible versions. See the installation guide for the product in question, such as NPM Installation Guide, SAM Installation Guide, or NTA Installation Guide.
  3. If there are any difficulties upgrading to the versions in question, you may need to use the Product Upgrade Advisor to find the interim required versions instead of upgrading directly to the version in question. 
 

 

Last modified

Tags

Classifications

Public