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Home > Success Center > Network Performance Monitor (NPM) > The Installer detected incompatible Orion module(s)

The Installer detected incompatible Orion module(s)

Created by Daniel Polaske, last modified by Brian.Jarchow on Jul 20, 2017

Views: 218 Votes: 1 Revisions: 4

Updated July 20, 2016


When initiating the NPM 12 installer to upgrade your primary or additional polling engine, you may encounter the error The Installer detected incompatible Orion module(s): followed by a list of modules and This version of Orion supports the following versions of the Orion modules.


The following is an example message:

Note: Your message may contain different modules.


All Orion NPM 12 environments


The installed modules need to be upgraded before NPM 12 can be installed.

If the installed modules are no longer licensed they need to be upgraded or uninstalled.


  1. Follow the instructions to install all modules as described in the instance of your error message. 
    Note: The example screenshot above should not be followed as your environment will have different modules installed.
  2. If there are any difficulties upgrading to the versions in question, you may need to use the Product Upgrade Advisor to find the interim required versions instead of upgrading directly to the version in question. 


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