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If Orion alerts are functioning properly and the logs show that a message was sent to the SMTP server, but you didn't receive the expected email, you may need to troubleshoot connectivity between Orion and your SMTP server.
All NPM versions
If a user is not getting email and you want to test the SMTP server, you can use telnet to send a test email. This will verify connectivity to the SMTP server from the Orion server.
Important Note: This test must be performed on the Orion server experiencing the issue. It is not a valid test to perform from your workstation or PC.
Blue text indicates a command you will type in.
Red italics indicates a key press
1. First, check if telnet is installed:
a. Start > Run > CMD > telnet <smtp-server> <port> <enter>
Example: telnet 10.110.108.21 25 <enter>
If telnet is not installed, you will get something like this:
2. To install Telnet, please refer to Microsoft website.
a. Start > Run > CMD <enter>
b.pkgmgr /iu:"TelnetClient" <enter>
If telnet IS installed, you will get something like this after entering the above command (telnet 10.110.108.21 25):
3. Type the following to send a test email:
Here's the full conversation for reference:
Keywords: orion npm email alert action smtp server e-mail address fails sent received send