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Home > Success Center > Network Performance Monitor (NPM) > Syslog and Traps services does not start and Manage Nodes option is missing after upgrading to NPM 12.0.1

Syslog and Traps services does not start and Manage Nodes option is missing after upgrading to NPM 12.0.1

Updated October 5th, 2016

Overview

After migrating to a new server and then upgrading to NPM 12.0.1 or any other module that uses CORE 2016.2, the Syslog and Traps services would not start and the Manage Nodes section/option in the Web Console is missing.

 

Products may show in Evaluation.

 

For Syslog, the following error message is seen in C:\ProgramData\SolarWinds\Logs\Orion\SyslogService.log.

 

Syslog is not supported by the currently installed products.

To enable Syslog support in Orion, you must install the Network Performance Monitor (NPM) or Application Performance Monitor (APM) modules.

 

For Traps, the following error message is seen in C:\ProgramData\SolarWinds\Logs\Orion\TrapService.log.

 

The SolarWinds Traps Service is not supported by the currently installed products.
To enable SNMP Trap support in Orion, you must install the Network Performance Monitor (NPM) or Network Configuration Manager (NCM) modules.

Environment

  • CORE 2016.2 (NPM 12.0.1, SAM 6.3.0, NCM 7.5.1)

Cause 

Migration was done during a previous update to 12.0 or updating to 12.0.1 with a NEW primary poller with a new IP address or Hostname without following specific steps mentioned in resolution below.

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