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Home > Success Center > Network Performance Monitor (NPM) > SolarWinds services restart every few minutes

SolarWinds services restart every few minutes

Issue

Approximately every six minutes, SolarWinds services (such as Network Performance Monitor, QoE, etc.) start, and an event is recorded.

Environment

NPM 11.5

Core 2015.1

Cause

These files may be blocked from installation by your anti-virus software or other security measures.

Resolution

Install the following on your SolarWinds servers:


Example: 
We have seen few time when there were files certain DLLs were missing on the Orion Server.

  • c:\Windows\SysWOW64\msvcp120.dll 
  • c:\Windows\SysWOW64\msvcr120.dll 


To Reinstall VC++:

  • Open Add/Remove programs, this may show VC++ as properly installed, but these two files were not there.
  • A manual uninstall and reinstall of VC++ 2013 is required via add remove\programs.
  • Then you will need to run a repair of Solarwinds via add remove\programs. 
  • Then re-run Solarwinds Config Wizard.
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