Submit a ticketCall us

Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > Network Performance Monitor (NPM) > SolarWinds agent does not start due to a certificate mismatch

SolarWinds agent does not start due to a certificate mismatch

Updated: November 2, 2017


The SolarWinds agent does not start due to certificate mismatch.


  • NPM 12 or higher


  • Server is using an old certificate or the server certificate was replaced. 
  • The client certificate does not contain a valid UPN or does not match the client name in the logon request.


  1. Open the Control Panel. 
  2. Uninstall the SolarWinds agent.
  3. Log in to the Orion Web Console. 
  4. Click Settings > All Settings.
  5. Under Node and Group Management, click Manage Agents.
  6. Downloaded and install the SolarWinds agent.


Last modified