Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Network Performance Monitor (NPM) > SolarWinds agent does not start due to a certificate mismatch

SolarWinds agent does not start due to a certificate mismatch

Updated: November 2, 2017

Overview

The SolarWinds agent does not start due to certificate mismatch.

Environment

  • NPM 12 or higher

Cause 

  • Server is using an old certificate or the server certificate was replaced. 
  • The client certificate does not contain a valid UPN or does not match the client name in the logon request.

Resolution

  1. Open the Control Panel. 
  2. Uninstall the SolarWinds agent.
  3. Log in to the Orion Web Console. 
  4. Click Settings > All Settings.
  5. Under Node and Group Management, click Manage Agents.
  6. Downloaded and install the SolarWinds agent.
 

 

Last modified

Tags

Classifications

Public