Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Network Performance Monitor (NPM) > SolarWinds Orion maintenance has stopped working

SolarWinds Orion maintenance has stopped working

Table of contents
Created by Interspire Import, last modified by Erica Gill on Jan 06, 2017

Views: 145 Votes: 0 Revisions: 10

Issue:

An error occurs while running the installer when trying to upgrade NPM or any SolarWinds software.
SolarWinds Orion Maintenance has stopped working.

 

When this issue occurs the OrionInstaller.log  (located in C:\ProgramData\Solarwinds by default) will have its last line appear similar to

2394-02-02 12:17:19,001 [1] DEBUG OrionInstallerLib.InstallActionCommand - Parsed Filename .\SolarWinds.Orion.MaintDateCheck.exe with parsed command line of

Cause:

An unnecessary file in the setup folder exists that is causing the installation to fail.

Resolution:

Follow the below steps as a workaround:
Note: The user has about 10 seconds to copy the manifest file to another location and edit it. Then re-launch and copy within 5 seconds so the IPAM installer will continue reading the editing manifest.
1. Start the installer and edit the InstallManifest.config file.
    C:\Users\Administrator\AppData\Local|Temp|2|SWOrionSetup\InstallManifest.config
2. Remove the SolarWinds.Orion.MaintDateCheck.ext file using the command line:
    /check:"IPAM",4.1;3 /check:Core;2013

Applies to: NPM v10.7 
Last modified

Tags

Classifications

Public