Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Network Performance Monitor (NPM) > SolarWinds Orion maintenance has stopped working

SolarWinds Orion maintenance has stopped working

Table of contents
Created by Interspire Import, last modified by Erica Gill on Jan 06, 2017

Views: 68 Votes: 0 Revisions: 10

Issue:

An error occurs while running the installer when trying to upgrade NPM or any SolarWinds software.
SolarWinds Orion Maintenance has stopped working.

 

When this issue occurs the OrionInstaller.log  (located in C:\ProgramData\Solarwinds by default) will have its last line appear similar to

2394-02-02 12:17:19,001 [1] DEBUG OrionInstallerLib.InstallActionCommand - Parsed Filename .\SolarWinds.Orion.MaintDateCheck.exe with parsed command line of

Cause:

An unnecessary file in the setup folder exists that is causing the installation to fail.

Resolution:

Follow the below steps as a workaround:
Note: The user has about 10 seconds to copy the manifest file to another location and edit it. Then re-launch and copy within 5 seconds so the IPAM installer will continue reading the editing manifest.
1. Start the installer and edit the InstallManifest.config file.
    C:\Users\Administrator\AppData\Local|Temp|2|SWOrionSetup\InstallManifest.config
2. Remove the SolarWinds.Orion.MaintDateCheck.ext file using the command line:
    /check:"IPAM",4.1;3 /check:Core;2013

Applies to: NPM v10.7 
Last modified
07:15, 6 Jan 2017

Tags

Classifications

Public