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Other Time is the remaining load time after database and Business Layer requests are complete. This includes SWIS, IIS and .Net Caches, and .Net object creation time.
There are 3 things below that you can do to speed up the website. Each item may or may not be applicable, but none of them will have a negative impact.
Example of high 'Other Time':
After doing the steps above, you can also try running the config wizard, selecting Website, and let it complete without skipping website optimization.
Additionally, ensure they have made the proper exclusions in their anti-virus software:
Turn off Automatic Root Certificates Update:
You may have problems connecting to websites that are participating in World IPv6 Launch, and you may either fail to connect to the website or you may experience a long delay before the website begins to load. Specifically you have IPv6 connectivity to the Internet, but it is not working properly. This can be caused by a computer or a router configuring Windows with IPv6 connectivity that is unreliable.
The Prefer IPv4 over IPv6 Fix it solution will configure your computer to prefer IPv4, instead of IPv6. By default, Windows prefers IPv6 over IPv4. If you are having problems using IPv6 to connect to some websites, this may resolve the problem.
If you want to configure your computer to prefer IPv6 again, you can use the Prefer IPv6 over IPv4 Fix It.
To use this fix, you must be logged on to the computer as a member of the Administrators group, or your user account must be granted permissions to edit the Windows registry.
Either run Orion Permission Checker tool or adjust permissions manually: