Submit a ticketCall us

Looking to compare latest NPM features with previous versions of NPM?
The NPM new feature summary offers a comparison of new features and improvements offered with this release.

 

 

 

 

Home > Success Center > Network Performance Monitor (NPM) > Slow website performance with a high percentage of 'Other Time' in hubble

Slow website performance with a high percentage of 'Other Time' in hubble

Created by Justin Wyllys, last modified by MindTouch on Jun 23, 2016

Views: 18 Votes: 9 Revisions: 14

Overview

 

Other Time is the remaining load time after database and Business Layer requests are complete. This includes SWIS, IIS and .Net Caches, and .Net object creation time.

There are 3 things below that you can do to speed up the website. Each item may or may not be applicable, but none of them will have a negative impact. 

 

  • To learn how to turn on Hubble use this article
  • Try this to reduce Other Time on their site - delete the .NET cache
  • If the above doesn't resolve the issue, or if you see a lot of long running SWIS queries, this can be an indication of problems with the CRL list; proceed with the following steps to fix this and reduce "Other Time"
  • You may also need to have the customer run the fix-it in the following kb to set their server to prefer IPv4 over IPv6

 

Example of high 'Other Time':

OtherTime.PNG

 

Environment

  • Orion Core all versions

 

Steps

I. Try this to reduce “Other Time” on their site - delete the .NET cache:

  1. Stop the IIS service, generally named World Wide Web Publishing Service.
  2. Navigate to C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\root.
  3. Delete everything in this directory (.Net cache).
  4. Navigate to C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files\root.
  5. Delete everything in this directory (.Net cache).
  6. Restart the IIS service.
  7. Restart all SolarWinds services via Orion Service manager.
  8. Wait 15 minutes for system to settle.
  9. Load some pages on your website and see if they load faster

 

After doing the steps above, you can also try running the config wizard, selecting Website, and let it complete without skipping website optimization. 

Additionally, ensure they have made the proper exclusions in their anti-virus software:

What files and directories should I exclude from antivirus protection to optimize performance and to ensure adequate file access for Orion products?

II. If the above doesn't resolve the issue, or if you see a lot of long running SWIS queries, this can be an indication of problems with the CRL list; proceed with the following steps to fix this and reduce "Other Time":

Turn off Automatic Root Certificates Update:

  1. Click Start, and then click Run.
  2. Type gpedit.msc, and then click OK.
  3. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  4. Click Administrative Templates > click System > click Internet Communication Management > click Internet Communication settings.
  5. Click Turn off Automatic Root Certificates Update > click Enabled > click OK.
  6. Close the Local Group Policy Editor.

 

III. You may also need to have the customer run the fix-it in the following kb to set their server to prefer IPv4 over IPv6:

http://support.microsoft.com/en-us/kb/2533454

You may have problems connecting to websites that are participating in World IPv6 Launch, and you may either fail to connect to the website or you may experience a long delay before the website begins to load. Specifically you have IPv6 connectivity to the Internet, but it is not working properly. This can be caused by a computer or a router configuring Windows with IPv6 connectivity that is unreliable. 

The Prefer IPv4 over IPv6 Fix it solution will configure your computer to prefer IPv4, instead of IPv6. By default, Windows prefers IPv6 over IPv4. If you are having problems using IPv6 to connect to some websites, this may resolve the problem.

If you want to configure your computer to prefer IPv6 again, you can use the Prefer IPv6 over IPv4 Fix It.

To use this fix, you must be logged on to the computer as a member of the Administrators group, or your user account must be granted permissions to edit the Windows registry.

 

IV. You may also need to make sure permissions are set correctly

Either run Orion Permission Checker tool or adjust permissions manually:

  1. %ALLUSERSPROFILE%\SolarWinds
    1. NETWORK SERVICE - full access
    2. Authenticated Users - full access
  2. %WINDIR%\Temp\SolarWinds
    1. NETWORK SERVICE - full access

 

 

Last modified
23:33, 22 Jun 2016

Tags

Classifications

Public