Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Network Performance Monitor (NPM) > Set up PuTTy to work as an alert-executed program

Set up PuTTy to work as an alert-executed program

Table of contents

Updated October 24, 2016

Overview

The goal of this article is to walk through the setup that is required to get PuTTy to work as an executed program using alerts.  

Note: This will only work with NPM 12.0.1 or earlier (or Core 2016.2 and earlier). Using this with version 12.1 crashes the application.

Environment

  • NPM 12.0.1
  • Core 2016.2 and earlier

Steps

1.    Create an Orion service account on the Primary poller that is a Local admin.  

2.    Open Service Manager and set the following three services to Log On As the newly created Orion service account:

  • Solarwinds Alerting Engine
  • Solarwinds Alerting Servicev
  • Solarwinds Orion Module Engine

3.   Log in to the server vusing the newly created Orion service account, load up PuTTy, and connect to the servers/devices that you want to be able to run the executable to connect to.  This is required in order to get the RSA/SSH key accepted for the service account.  If you do not do this step, it will not work

 

You should now be able to use putty.exe via the alerting actions to connect to and run commands on affected servers/devices.

 

 

 

 

Last modified

Tags

Classifications

Public