Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Network Performance Monitor (NPM) > Session Timeout on Web login screen

Session Timeout on Web login screen

Created by Eric Bryant, last modified by MindTouch on Jun 23, 2016

Views: 2,355 Votes: 0 Revisions: 5

Overview

The following message appears at the bottom of the screen after trying to log in to the Web Console:

Session Timeout

The following error is also found in the Business Layer or Information Service V3 logs:

Specified Cast Invalid

Environment

NPM 10.6.1
Note: This issue may occur with different symptoms in other versions.

Cause 

This occurs when TLS 1.2 or 2.1 is enabled. These TLS versions are not supported by the .NET version that Orion is written in.

Resolution

Option 1

  1. Edit the registry: HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > SecurityProviders > SCHANNEL > Protocols

    2. Right-click TLS 1.2 and export to the desktop.

    3. Delete the TLS 1.2 entry.

    4. Reboot the machine and log in.

Option 2

  1. Open the command prompt and run as administrator.
  2. Execute the following commands:
    REG ADD "HKLM\System\CurrentControlSet\Control\SecurityProviders\SChannel\Protocols\SSL 2.0\Server" /v Enabled /t REG_DWORD /d 0 /f
    REG ADD "HKLM\System\CurrentControlSet\Control\SecurityProviders\SChannel\Protocols\SSL 2.0\Client" /v Enabled /t REG_DWORD /d 0 /f
    REG ADD "HKLM\System\CurrentControlSet\Control\SecurityProviders\SChannel\Protocols\SSL 3.0\Server" /v Enabled /t REG_DWORD /d 0 /f
    REG ADD "HKLM\System\CurrentControlSet\Control\SecurityProviders\SChannel\Protocols\SSL 3.0\Client" /v Enabled /t REG_DWORD /d 0 /f
    REG ADD "HKLM\System\CurrentControlSet\Control\SecurityProviders\SChannel\Protocols\SSL 2.0\Server" /v DisabledByDefault /t REG_DWORD /d 1 /f
    REG ADD "HKLM\System\CurrentControlSet\Control\SecurityProviders\SChannel\Protocols\SSL 2.0\Client" /v DisabledByDefault /t REG_DWORD /d 1 /f
    REG ADD "HKLM\System\CurrentControlSet\Control\SecurityProviders\SChannel\Protocols\SSL 3.0\Server" /v DisabledByDefault /t REG_DWORD /d 1 /f
    REG ADD "HKLM\System\CurrentControlSet\Control\SecurityProviders\SChannel\Protocols\SSL 3.0\Client" /v DisabledByDefault /t REG_DWORD /d 1 /f
    REG ADD "HKLM\System\CurrentControlSet\Control\SecurityProviders\SChannel\Protocols\TLS 1.0\Server" /v Enabled /t REG_DWORD /d 1 /f
    REG ADD "HKLM\System\CurrentControlSet\Control\SecurityProviders\SChannel\Protocols\TLS 1.0\Client" /v Enabled /t REG_DWORD /d 1 /f
    REG ADD "HKLM\System\CurrentControlSet\Control\SecurityProviders\SChannel\Protocols\TLS 1.1\Server" /v Enabled /t REG_DWORD /d 1 /f
    REG ADD "HKLM\System\CurrentControlSet\Control\SecurityProviders\SChannel\Protocols\TLS 1.1\Client" /v Enabled /t REG_DWORD /d 1 /f
    REG ADD "HKLM\System\CurrentControlSet\Control\SecurityProviders\SChannel\Protocols\TLS 1.2\Server" /v Enabled /t REG_DWORD /d 1 /f
    REG ADD "HKLM\System\CurrentControlSet\Control\SecurityProviders\SChannel\Protocols\TLS 1.2\Client" /v Enabled /t REG_DWORD /d 1 /f
  3. Restart services from Orion Service Manager

 

Last modified

Tags

Classifications

Public