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Home > Success Center > Network Performance Monitor (NPM) > Services Configuration Failed | Corrupted MSMQ service

Services Configuration Failed | Corrupted MSMQ service

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Updated May 15th, 2017  

Overview

This article describes how to uninstall fix corrupted MSMQ service in order for the 4 SolarWinds service to start.

 

The following errors are found after running configuration wizard:

2016-04-21 08:50:24,798 [12] ERROR ConfigurationProgressScene - Error starting Service (SWInfoServiceSvc), Cannot start service SWInfoServiceSvc on computer '.'.

 

2016-04-21 08:50:24,611 [19] ERROR ConfigurationProgressScene - Error starting Service (SWCollectorDataProcessorSvc), Cannot start service SWCollectorDataProcessorSvc on computer '.'.

 

2016-04-21 08:50:24,361 [16] ERROR ConfigurationProgressScene - Error starting Service (SWCollectorPollingControllerSvc), Cannot start service SWCollectorPollingControllerSvc on computer '.'.

 

2016-04-21 08:50:23,987 [15] ERROR ConfigurationProgressScene - Error starting Service (SWInfoServiceSvcV3), Cannot start service SWInfoServiceSvcV3 on computer '.'.

Environment

NPM 11.5

Steps

  1. Verify if MSMQ service can be started in services.msc window.
  2. Open Server Manager > Features.
  3. Uninstall MSMQ service.
  4. Reboot the server.
  5. Reinstall MSMQ using Server Manager.
  6. Re-run Configuration wizard and verify if all 4 services will start.
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