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In NPM 11.5.3 and earlier versions, ServiceNow integration was not supported. NPM 12.0 and later support ServiceNow integration.
Network Performance Monitor
NPM 12.0 and later versions support ServiceNow integration. For more details, see Integrate an Orion Platform product with Service Now.
If you are using NPM 11.5.3 or an earlier version, consider upgrading NPM, or use other means of ServiceNow integration.
Note: The integration is only available to customers who have the full ServiceNow product. The integration is not available to ServiceNow Express users.