Submit a ticketCall us

Announcing NCM 7.7
With NCM 7.7, you can examine the rules that make up an access control list for a Cisco ASA device. Then you can apply filters to display only rules that meet the specified criteria, order the rules by line number or by the hit count, and much more.
See new features and improvements.

Home > Success Center > Network Performance Monitor (NPM) > Service Now intergated alert does not update when alert is reset

Service Now intergated alert does not update when alert is reset

Overview

This article provides steps to resolve the issue when a Trigger action creates a Service Now incident. When the alert is triggered, the Service Now integration is created, but when the alert is reset in NPM, there are no reset updates to the Service Now incident.

Environment

  • NPM version 12
  • Service Now integration

Resolution

Please first ensure the following:

  1. On the Orion console, go to Manage alerts.
  2. Edit the target alert.
  3. Go to the Summary page.

 

  1. At the bottom, expand the section titled Alert integration.
  2. Select Integrate alert with other SolarWinds products and subscribers (Recommended).

 

Please also note that if an alert is deleted rather than reset, this will not trigger the corresponding resolution action.

 

Last modified
08:15, 30 Jan 2017

Tags

Classifications

Public