Hide this message
Looking to compare latest NPM features with previous versions of NPM?
The NPM new feature summary offers a comparison of new features and improvements offered with this release.
This article provides steps to resolve the issue when a Trigger action creates a Service Now incident. When the alert is triggered, the Service Now integration is created, but when the alert is reset in NPM, there are no reset updates to the Service Now incident.
Please first ensure the following:
Please also note that if an alert is deleted rather than reset, this will not trigger the corresponding resolution action.