Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > ServiceNow integration not working for non-admin role

ServiceNow integration not working for non-admin role

Updated June 16, 2017


ServiceNow integration only works for the admin role and not the for the non-admin users even when Web service access only and x_sow_intapp.integration_user roles are added to it. The data is returned in Pending mode.


All Orion Platform versions


This issue can occur when there are missing roles for integration.


  1. Verify that the Web service access only role is applied to the user.
  2. Verify that the x_sow_intapp.integration_user role is applied to the user.
  3. Verify that the integration_user role contains the import_transformer role.
  4. Test if the integration is working for non-admin users.


Last modified
18:34, 15 Jun 2017