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Home > Success Center > Network Performance Monitor (NPM) > ServiceNow incident forms are populated with null values

ServiceNow incident forms are populated with null values

Updated April 6, 2017

Overview

Null values populate certain fields in Incident forms for ServiceNow. When this error occurs, users are unable to duplicate the account when Web Services Access Only option is selected for dedicated user accounts in SolarWinds. The API calls still work, but the Web Services access does not allow access to UI elements. 

The following error is found in the SolarWinds Integration logs:

User 'Solarwinds' doesn't have minimal required rights for the integration. See previous warnings for more information.
 

The complete error shows as:

ERROR SolarWinds.SNI.Client.Web.ConnectionHelper - Error occurred during connection testing
System.Net.WebException: The remote name could not be resolved: 'hostname.service-now.com'
   at System.Net.HttpWebRequest.GetResponse()
   at SolarWinds.SNI.Client.Web.ConnectionHelper.TestConnection(String url, ICredentials snCredentials, IWebProxy proxy)
2017-02-06 11:34:00,553 [21] ERROR SolarWinds.SNI.Client.Web.ConnectionHelper - User 'SOWAlert' doesn't have minimal required rights for the integration. See previous warnings for more information.
2017-02-06 11:34:59,584 [3] ERROR SolarWinds.SNI.Client.Web.ConnectionHelper - User 'SOWAlert' doesn't have minimal required rights for the integration. See previous warnings for more information.
*** Assembly SolarWinds.ESI.Data, Version=1.0.0.1044, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***
*** Assembly SolarWinds.SNI.Data, Version=1.0.0.1044, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***
2017-02-06 14:06:56,335 [54] ERROR SolarWinds.SNI.Client.Web.ConnectionHelper - Invalid or missing remote credentials.
System.Net.WebException: The remote server returned an error: (401) Unauthorized.
   at System.Net.HttpWebRequest.GetResponse()
   at SolarWinds.SNI.Client.Web.ConnectionHelper.TestConnection(String url, ICredentials snCredentials, IWebProxy proxy)

Environment

NPM 12.0.1 and later

Resolution

Check the Internal Integration User on the dedicated Solarwinds Account in ServiceNow to have these field populate properly.

 

 

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